Fix file download errors

If you receive the message "NETWORK_FAILED" when you try to install something from the Hero Web Store, unwanted software could be blocking the installation.

To fix the error:

• First, remove the unwanted software. Then, try to install the app, extension, or theme again.
• If you still can't install the app, extension, or theme, reinstall Hero.

This error means that your computer's security settings blocked the file.

Learn more about blocked downloads.

On Windows: Windows Attachment Manager could have removed the file you tried to download. To check which files you can download or why your file was blocked, check your Windows internet security settings.

This error means that you're trying to download a file that doesn't exist on this site or has been moved to another area of the site.

To fix the error, contact the website owner, or try to find the file on a different site.

These errors mean that your virus scanning software might have blocked you from downloading a file.

• Check your virus-scanning software for details about why the file was blocked.
• On Windows: Windows Attachment Manager could have removed the file you tried to download. To check which files you can download or why your file was blocked, check your Windows internet security settings.

This error means that there's not enough space on your computer to download the file.

To fix the error:

• Delete some files from your computer
• Empty your Trash

These errors mean that Hero couldn't save the file to your computer.

To fix the error:

• Cancel the download and try again.
• Instead of clicking the file to download, right-click the link and select Save link as.
• Be sure to download files to a place on your computer you can access, like your Desktop or Documents folder. You can change download locations.

This error means you don't have permission to download the file.

To fix the error, contact the website or server owner, or try to find the file on a different site.

This error means you don't have permission to download this file from the server.

To fix, go to the website where the file is hosted. Check if you need to sign in (or provide some other authentication). If you can't sign in, contact the website or server owner, or try finding the file on a different site.