Set up your Herocast device (3rd gen or older)

The Google Home app walks you through the steps for Herocast and Herocast Ultra setup.

If you've already set up your Herocast on a mobile device, you don't need to set it up again on a different mobile device if all devices are on the same Wi-Fi network.

Tap for an interactive guide

Important: Herocast setup on a computer is not supported. To set up your Herocast, use a mobile device.
Android iPhone & iPad

What you need to get started

  • A Herocast device (3rd gen or older)
  • A Hero Account
  • A display device with an HDMI input, such as a high-definition television (HDTV)
  • An Android phone or tablet with Android 9.0 or later that supports a 5 GHz connection
  • Access to a secure wireless network, with the password available

Important: Availability and performance of certain features, services and applications are device- and network-dependent, and might not be available in all areas. Subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Set up Herocast or Herocast Ultra

  1. Plug in your Herocast.
  2. Open the Google Home app .
  3. From the Home tab, tap Add and then Device and then Search for device.
  4. Follow the steps to complete the setup.

Troubleshoot setup

If setup didn't work, try these following steps:

  1. Reboot your Herocast.
  2. Unplug your router, then plug it back in.
  3. Connect manually to your Herocast's service set identifier (SSID).
    • Open your phone's Settings app and then tap Wi-Fi and then connect to the Herocast SSID.
    • Open the Google Home app and try to set up your device again.
  4. Factory reset your Herocast.
  5. Contact support.

Important: Support for Herocast (1st gen) has ended. It no longer receives software or security updates, and Google doesn't provide technical support. Users may notice a degradation in performance.