Troubleshoot an issue

Please let us know how we can help you:Setup: I'm having trouble setting up HerocastCast: I'm having an issue casting apps to my TVReturns: I received a defective deviceError Message: An error message appears when using my HerocastGeneral: I have another issue not listed above

You'll need a phone or tablet to set up Herocast. To set up your Herocast, navigate through Set up Herocast. Tell us a little more about where you're having trouble:I can't connect to the Wi-Fi network that I'm selectingI don't see my Wi-Fi network listed during setupI can't find my Herocast listed in the Google Home appI'm seeing a yellow exclamation mark error screen on my Herocast

Note: You may need to change your router settings before Herocast can communicate with your network.

Which of the options below best describes your issue?

I'm not sure why I can't connect to my WiFi networkMy router has MAC Address filtering enabledI'm seeing the following error, "We weren't able to discover your Herocast on the network"

What stage of setup are you stuck on?My Herocast has NOT successfully completed setup using the Google Home setup appMy device HAS been through setup and my network name is being displayed on my home screen

I need help with:Casting from a Google Cast-enabled appYouTube App on my Android or iOS deviceCasting my Android screen from the Google Home appMy volume is too low when casting my Android screen

Tell us a little more about what's going on with your YouTube appThe video quality keeps changing throughout the video

Tell us how we can help:I would like to replace my defective deviceI would like to return my Herocast

Which error message is displayed?Couldn't play the track you requestedNo Cast Devices FoundCast-enabled page; use controls in the page for an optimal experienceYour casting performance may be limitedYou may be experiencing networking issuesNative plug-ins are not supportedAP Isolation is enabledRouter has UPnP disabled

I have a question that doesn't fall into the above categories:I have a question that doesn't fall into the above categories:How will my Herocast device get updates?What steps should I take to protect my personal information before disposing, returning, or gifting my Herocast?I'd like to submit feedback about Herocast